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Contact Us
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Showroom
For a unique viewing experience visit our private Penthouse Showroom in Manhattan NYC.
Available Mon - Fri
10:30am - 6pm ET
Sun: 12pm - 4pm ET
Locations
Showroom & Workshop 6 East 45th St, 20th Floor
New York,
NY 10017
United States
Mining & Production 73/1/3 Council Avenue
Demuwawatha, Ratnapura
Sri Lanka
Phone
Hours Available
Mon – Wed: 10:30am – 9pm ET
Thur - Fri: 10:30am – 6pm ET
Sat: 12pm – 4pm ET
Sun: 12pm – 4pm ET
+1-212-204-8581
+44-203-868-5160
+61-2-8311-3103
Live Chat
Hours Available
Mon – Wed: 10:30am – 9pm ET
Thur - Fri: 10:30am – 6pm ET
Sat: 12pm – 4pm ET
Sun: 12pm – 4pm ET
CHAT WITH US
Email
We're here to help! We invite you to send us
a message through our website
at any time.

Return Shipping

Call us for a Return Merchandise Authorization ( RMA) number first. We cannot accept returns without RMA.

Please send your return shipment through FedEx, UPS, or USPS.

NO INSURANCE VALUE should be declared. Don’t worry, our insurance coverage will cover the shipment after it is scanned and confirmed received by the carrier.

Email the tracking to your sales representative. Without tracking, our insurance will not be valid.

PACKING YOUR RETURN SHIPMENT

Please use the original inner packing materials provided if possible, with a new outer box to prevent tampering.

If you no longer have these materials, package it well-double or triple boxed using a combination of secure boxes/ envelopes, similar to how you received it.

RETURN CHECKLIST

Please make sure to include all of the items listed below in your return package.
□ Gemstones or jewelry items to be returned
□ Original Copies of all the certificates
□ A copy of your invoice with your RMA number

SEND RETURNS TO

NEC Inc.
RMA# (write your RMA#)
6 EAST 45th Street 20th Floor
New York, NY 10017 USA

(212 869-1165)