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Showroom
For a unique viewing experience visit our private Penthouse Showroom in Manhattan NYC.
Available Mon - Fri
10:30am - 6pm ET
Sun: 12pm - 4pm ET
Locations
Showroom & Workshop 6 East 45th St, 20th Floor
New York,
NY 10017
United States
Mining & Production 73/1/3 Council Avenue
Demuwawatha, Ratnapura
Sri Lanka
Phone
Hours Available
Mon – Wed: 10:30am – 9pm ET
Thur - Fri: 10:30am – 6pm ET
Sat: 12pm – 4pm ET
Sun: 12pm – 4pm ET
+1-212-204-8581
+44-203-868-5160
+61-2-8311-3103
Live Chat
Hours Available
Mon – Wed: 10:30am – 9pm ET
Thur - Fri: 10:30am – 6pm ET
Sat: 12pm – 4pm ET
Sun: 12pm – 4pm ET
CHAT WITH US
Email
We're here to help! We invite you to send us
a message through our website
at any time.

REPAIR OR RESIZING SHIPPING

SHIPPING INSTRUCTIONS

Please send your return shipment through FedEx, UPS, or USPS.

If within 3 weeks of receipt, NO INSURANCE VALUE needs to be declared. Don’t worry, it is completely covered under our policy. If 3 weeks has passed, please declare UP TO $1000 INSURANCE VALUE, our policy will cover anything over.

*If you have jewelry insurance, please defer to the instructions from your provider.

Please DO NOT declare the contents of the package as gemstones or jewelry, you can declare as a repair/return.

Email the tracking to your sales representative. Without tracking, our insurance will not be valid.

PACKING YOUR RETURN SHIPMENT

When possible, use the original inner packaging materials we send to you. Always use a new outer box to prevent tampering.

If you no longer have these materials, package it well-double or triple boxed using a combination of secure boxes/envelopes, similar to how you received it.

  1. Please enclose the stones and/or jewelry items in a secure inner envelope, box or bag so the contents cannot shift or move. 
  2. Place the inner box or envelope in a small box and seal.
  3. Please the sealed small box into the medium shipping box. Make sure to seal the outer box well.

SEND PACKAGES TO

NEC Inc.
RMA# (write your RMA#)
6 EAST 45th Street 20th Floor
New York, NY 10017 USA

Please contact us if you have any question about your shipment.
Phone : (212 869-1165)            Email : info@emeralds.com